1. Introduction

RRB Fire Ltd (“we”, “us”, or “our”) is committed to protecting your privacy.

This policy explains how we collect, use and store your personal information when you use our website or get in touch with us.

2. Information we collect

We may collect and process the following information:

• Your name

• Email address

• Phone number

• Details you provide in enquiry forms

• Information about how you use our website (via cookies)

3. How we use your information

We use your information to:

• Respond to enquiries

• Provide information about our services

• Carry out work requested by you

• Improve our website and services

We process your personal data on the following legal bases:

• To respond to enquiries and provide requested services

• To comply with legal obligations

• Where we have a legitimate interest in improving our services and website

4. How we store your information

Your information is stored securely and only kept for as long as necessary to respond to your enquiry or provide our services.

We may retain basic enquiry records for up to 12 months for administrative purposes.

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

5. Sharing your information

We do not sell or share your personal information with third parties for marketing purposes.

We may share information where necessary to:

• Deliver our services

• Comply with legal obligations

6. Cookies

Our website may use cookies to improve your experience and understand how the site is used.

We may use third-party tools, such as analytics providers, to help us understand how visitors use the website.

You can control or disable cookies through your browser settings.

7. Your rights

You have the right to:

• Request access to your personal data

• Ask for incorrect information to be corrected

• Request your data to be deleted

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

For more information, visit www.ico.org.uk

To make a request, please contact us using the details below.

8. Contact

RRB Fire Ltd
Company No: 16445198
Email: info@rrbfire.co.uk
Phone: 07517 165 516

9. Updates to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Last updated: June 2026